Integra (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of healthcare providers, hospitals, clinics, staff members, and patients who use the Integra Hospital Management System (“Services”) through our web platform, mobile applications, and related software systems (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, process, and protect information when you use Integra.
This Privacy Policy applies only to the Integra Platform and does not apply to third-party systems integrated with Integra.
Your use of the Platform is governed by this Privacy Policy and our Terms of Use.
If you are using the Platform on behalf of a hospital, clinic, or healthcare institution, you represent that you are authorized to accept this Privacy Policy on behalf of that entity.
2. Information We Collect 2.1 Traffic and Technical Data
When you access the Platform, we may automatically collect:
IP address
Device type
Browser type
Operating system
Login timestamps
Usage logs
Referring URLs
System activity logs
(collectively referred to as “Technical Data”).
2.2 Personal and Professional Information
To access certain Services, we may collect:
Account Information
Name
Email address
Phone number
Username and password
Institutional Information
Hospital/Clinic name
Business address
License details (where applicable)
Healthcare Provider Information
Medical specialty
Qualifications
Professional registration details
2.3 Patient and Medical Data
Healthcare institutions using Integra may input and store:
Patient names
Contact details
Demographic information
Medical history
Lab results
Prescriptions
Diagnosis records
Appointment history
Billing and insurance details
This data is collectively referred to as “Healthcare Data”.
Integra acts as a technology service provider and data processor for such Healthcare Data.
3. How We Use Information
We may use collected information to:
Provide, maintain, and improve the Platform
Manage hospital workflows
Enable appointment scheduling
Process billing and reports
Send service-related communications
Provide technical support
Ensure platform security
Conduct anonymized statistical analysis
We do not use patient data for marketing purposes.
4. Cookies and Tracking Technologies
Integra may use cookies and similar technologies to:
Maintain login sessions
Store user preferences
Improve system performance
Analyze usage trends
You may disable cookies in your browser settings; however, some features may not function properly.
5. Data Storage and Retention
We store Technical Data and system logs for operational and security purposes.
Healthcare Data is stored as long as required by:
The healthcare institution
Applicable healthcare regulations
Legal obligations
Upon termination, data retention may be subject to regulatory requirements.
6. Sharing and Disclosure of Information
Integra does not sell, rent, or trade Personal or Healthcare Data.
We may share information:
With authorized healthcare providers within the same institution
With third-party service providers (hosting, cloud storage, SMS gateways, payment processors) under strict confidentiality agreements
When required by law, court order, or regulatory authority
In case of merger, acquisition, or corporate restructuring
All third-party service providers are required to maintain confidentiality and data protection standards.
7. Data Security
We implement industry-standard security measures including:
SSL encryption
Secure server infrastructure
Role-based access controls
Audit logs
Firewalls and monitoring systems
However, no system can guarantee absolute security. Users are responsible for safeguarding their login credentials.
8. User Responsibilities
Healthcare institutions and professionals are responsible for:
Ensuring lawful collection of patient data
Obtaining patient consent where required
Maintaining confidentiality obligations
Protecting login credentials
Integra does not assume clinical confidentiality obligations beyond those expressly stated in this Policy.
9. Public Information
Any information voluntarily shared in public areas (if applicable, such as feedback or reviews) may be visible to others.
Users should avoid posting sensitive personal or medical information in public sections of the Platform.
10. Lost or Unauthorized Access
You must immediately notify us if you suspect unauthorized access to your account.
We will take reasonable steps to secure the account and investigate the issue.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the Platform after updates constitutes acceptance of the revised Policy.
12. Control of Your Information
Authorized users may request:
Access to their account information
Correction of inaccurate data
Account deactivation (subject to regulatory retention requirements)
Some Healthcare Data may be retained to comply with applicable laws.
13. Links to Third-Party Websites
The Platform may contain links to third-party websites or services.
Integra is not responsible for the privacy practices of such third parties.
14. Contact Information
For privacy-related inquiries, please contact:
Privacy Officer Integra Hospital Management System [Insert Official Address] Email: privacy@[yourdomain].com